HOTEL  ETIQUETTE

We want you to feel great and be able to forget all your day-to-day concerns every time you’re with us. To this end, we’ve put together a list of simple recommendations that will help you enjoy your spa break to the full.

 

HOTEL ROOMS

A single person staying in a double room gets a 10% discount. Price of accommodation in a Superior room for two guests. Price of accommodation in Junior Suite, Deluxe and Suite for three guests.

Hotel room prices include:

accommodation in the room of your choice; buffet breakfast in the hotel’s restaurant; unlimited access to the spa centre; dressing gown and slippers for both guests in the room; free WiFi in the entire hotel; free parking in the hotel’s car park, subject to availability of spaces. During the summer period from June 1st to August 31st, parking in the hotel parking lots is not for free..

Surcharges for children in hotel rooms:

children up to 2 years of age sleeping in a baby cot free of charge and children up to 5 years of age (incl.) sleeping with their parents free of charge; an extra bed for a child up to 14 years of age (incl.) costs €35/night. The price charged for a child includes accommodation, breakfast and a spa visit with the parents; an extra bed for a guest aged 15 and over costs €45/night, the price includes accommodation, breakfast and a spa visit.

APARTMENTS:

A single person staying in an apartment gets a 10% discount. The price of a 1-room apartment and 1-room studio is for two guests per day. The price of a 2-room apartment is for three guests per day.

The price of an apartment includes:

accommodation in the apartment of your choice (breakfast available for an extra fee); unlimited access to the spa centre; breakfast for an extra fee – adult €20, child (2–14 yrs) €1+ and child 0–2 yrs free of charge; pet €20 (in selected apartments); all apartments have a private kitchenette; dressing gown and slippers for both guests in the room; free parking in the hotel’s car park, subject to availability of spaces.

Surcharges for children in apartments:

children up to 2 years of age sleeping in a baby cot free of charge and children up to 5 years of age (incl.) sleeping with their parents free of charge; an extra bed for a child up to 14 years of age (incl.) costs €25/night. The price charged for a child includes accommodation and use of the spa centre; an extra bed for a guest aged 15 and over costs €35/night, the price includes accommodation, breakfast and use of the spa.

CHECK IN / CHECK OUT

You can check-in from 15:00. Early check-in is possible by prior arrangement. When checking in at the hotel, you will be asked to present an identity document, of which the receptionist is entitled to make a copy. The following are considered identity documents: passport, ID card, driving licence. In order to check in at the hotel, the guest is required to fill in a registration card. All registration cards must be completed in legible handwriting and signed. The hotel may refuse a guest who does not fill in the registration form. You must check out from the hotel no later than at 12:00. Late check-out is possible by prior arrangement. An additional fee of €10 is charged for each additional hour after 13:00. You must pay for all services used when you check out from the hotel.

Payment

When you check-in at the hotel, you must pay the cost of accommodation according to the invoice provided. You must pay for the hotel services you used during your stay on check-out at the latest. All major international credit and debit cards are accepted at our hotel. The hotel is not obliged to accept foreign currency, cheques or less common credit and debit cards.

Accommodation of a minor client

A person aged 16 or over may stay in the hotel alone. The consent of a guardian sent by email or given in another written form is required. The letter of guarantee must include the minor’s name, date of birth, arrival and departure times. The letter must also include the name and contact details of the guardian. Accommodation of minors is prohibited unless the above requirements are met. Upon accommodation, the minor fills in the registration card in the usual manner. The hotel is not responsible for minors staying at the hotel. Persons under the age of 16 may only stay in our hotel with an adult accompanying them.

Breakfast

The buffet breakfast is served in the restaurant hall, which is prepared for breakfast. On weekdays from: 7:00–10:00. On weekends and public holidays from: 7:00–11:00

Pets in Wasa Resort apartments

Please inform the hotel staff of your pet when making your reservation. Pets are only allowed in apartments by special arrangement. The pet must not be in premises related to food service or areas that are unsafe for them (slippery surfaces, steep slopes, risk of drowning, etc.). Pet owners are subject to additional charges and rules under the laws governing animal ownership and are liable for any damage (both material and health) caused by the pet. The fee for a pet is €25 per night.

Use of hotel car park

The car park adjacent to the hotel is for the exclusive use of guests staying at the hotel or their guests during their stay. The hotel reserves the right to move other people’s cars or cars that pose a risk to persons, property or the environment. The parking area is equipped with CCTV cameras, but the hotel cannot be held responsible for cars left in the car park or their contents. Parking in Wasa Resort car parks is free of charge for hotel, spa and restaurant guests. Electric and hybrid cars can be conveniently recharged with Porsche Destination Charging electric chargers. Free charging for Porsche owners only; however, we will provide a space for other suitable electric cars if spaces are available for 15 € per charging.

Public order and customer liability for damage caused

The hotel complies with all requirements on public order, keeping the peace and pollution prevention. In the event of a breach of public order, the hotel will either involve security staff or call the police. For breaches of the peace of fellow citizens, a contractual penalty of €50 to €100 per call, depending on the level of the breach, must be paid to compensate for the damage caused. The hotel’s public areas – lobby, restaurant, swimming pool, reading corners, car parks – are equipped with video surveillance. The time of retiring starts at 23:00 and lasts until 06:00.

As our guest, you accept the responsibility and obligation to follow the rules. You are liable for any damage, whether intentional or unintentional, that you or your guest may have caused in the hotel room or in the hotel’s common areas. The hotel has the right to claim compensation for the material damage caused by the customer. The amount of compensation is based on the direct damage caused, plus the costs of repairing the damage.

Good customs and practices

We expect our customers to respect the rules of society, good behaviour and hotel policies. Shaving, using body scrubs, hair dyeing and similar activities are not allowed in public areas. In case of a breach of the rules, the customer may be fined in the same way as for a breach of the peace and, if necessary, may be asked to leave the hotel and its territory. In the event of leaving, the customer is still liable to pay for the accommodation booked and any additional services ordered.

Liability and security of the hotel

The hotel is not liable for the loss or destruction of personal belongings left unattended by the customer. At the customer’s request, the hotel will store items that were left behind for 1 month, after which they will be disposed of. There is video surveillance in the hotel’s public areas and car park. If necessary, a security company will help ensure order at the hotel. The keys issued by the hotel (physical and electronic) may not be given to third parties.

Resolution of complaints

Any complaints must be filed immediately, but no later than two weeks after the discovery of the shortcoming. In the event of the non-compliance of or shortcomings in the service, please send a complaint by email, stating the name of the person submitting the complaint, the contact telephone number, the order number and a detailed description of the complaint. In order to settle the complaint, the applicant must keep the purchase documents (invoice, contract, etc.) proving the facts of the complaint. Without a supporting document, the hotel may leave the problem unsolved.

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