HOTEL ETIQUETTE
We want you to feel great and be able to forget all your day-to-day concerns every time you’re with us. To this end, we’ve put together a list of simple recommendations that will help you enjoy your spa break to the full.
We want you to feel great and be able to forget all your day-to-day concerns every time you’re with us. To this end, we’ve put together a list of simple recommendations that will help you enjoy your spa break to the full.
For one guest, the accommodation price is -10% based on the selected room type. The accommodation price applies to two guests in a Superior-class room. The accommodation price applies to three guests in a Junior Suite, Deluxe, or Suite.
Hotel room prices include:
Additional charges for children in hotel rooms:
For one guest, the accommodation price is -10% off the apartment price. The price for a one-room apartment or a one-room studio is for two guests per night. The price for a two-room apartment is for three guests per night.
Apartment prices include:
Additional charges for children in apartments:
Breakfast is available for an additional fee:
CHECK IN / CHECK OUT
You can check-in from 15:00. Early check-in is possible by prior arrangement. When checking in at the hotel, you will be asked to present an identity document, of which the receptionist is entitled to make a copy. The following are considered identity documents: passport, ID card, driving licence. In order to check in at the hotel, the guest is required to fill in a registration card. All registration cards must be completed in legible handwriting and signed. The hotel may refuse a guest who does not fill in the registration form. You must check out from the hotel no later than at 12:00. Late check-out is possible by prior arrangement. An additional fee of €10 is charged for each additional hour after 13:00. You must pay for all services used when you check out from the hotel.
When you check-in at the hotel, you must pay the cost of accommodation according to the invoice provided. You must pay for the hotel services you used during your stay on check-out at the latest. All major international credit and debit cards are accepted at our hotel. The hotel is not obliged to accept foreign currency, cheques or less common credit and debit cards.
A person aged 16 or over may stay in the hotel alone. The consent of a guardian sent by email or given in another written form is required. The letter of guarantee must include the minor’s name, date of birth, arrival and departure times. The letter must also include the name and contact details of the guardian. Accommodation of minors is prohibited unless the above requirements are met. Upon accommodation, the minor fills in the registration card in the usual manner. The hotel is not responsible for minors staying at the hotel. Persons under the age of 16 may only stay in our hotel with an adult accompanying them.
A buffet-style breakfast is served in the restaurant. Mon-Fri 7.00-10.00 and Sat-Fri 8.00-11.00
During school breaks and holidays 7:00-11:00.
Please inform the hotel staff of your pet when making your reservation. Pets are only allowed in apartments by special arrangement. The pet must not be in premises related to food service or areas that are unsafe for them (slippery surfaces, steep slopes, risk of drowning, etc.). Pet owners are subject to additional charges and rules under the laws governing animal ownership and are liable for any damage (both material and health) caused by the pet. The fee for a pet is €25 per night.
Parking in the hotel parking lots will be charged starting from May 1, 2024.
Hotel does not pre-book parking spaces, they are available on a first-come-first-served basis. Payment can be made on-site at the hotel reception in cash, by card, or digitally through a mobile app. Payment instructions are available on information boards in the parking lots.
The hotel reserves the right to move other people’s cars or cars that pose a risk to persons, property or the environment. The parking area is equipped with CCTV cameras, but the hotel cannot be held responsible for cars left in the car park or their contents. Electric and hybrid cars can be conveniently recharged with Porsche Destination Charging electric chargers. Free charging for Porsche owners only; however, we will provide a space for other suitable electric cars if spaces are available for 15 € per charging.
The hotel complies with all requirements on public order, keeping the peace and pollution prevention. In the event of a breach of public order, the hotel will either involve security staff or call the police. For breaches of the peace of fellow citizens, a contractual penalty of €50 to €100 per call, depending on the level of the breach, must be paid to compensate for the damage caused. The hotel’s public areas – lobby, restaurant, swimming pool, reading corners, car parks – are equipped with video surveillance. The time of retiring starts at 23:00 and lasts until 06:00.
As our guest, you accept the responsibility and obligation to follow the rules. You are liable for any damage, whether intentional or unintentional, that you or your guest may have caused in the hotel room or in the hotel’s common areas. The hotel has the right to claim compensation for the material damage caused by the customer. The amount of compensation is based on the direct damage caused, plus the costs of repairing the damage.
We expect our customers to respect the rules of society, good behaviour and hotel policies. Shaving, using body scrubs, hair dyeing and similar activities are not allowed in public areas. In case of a breach of the rules, the customer may be fined in the same way as for a breach of the peace and, if necessary, may be asked to leave the hotel and its territory. In the event of leaving, the customer is still liable to pay for the accommodation booked and any additional services ordered.
The hotel is not liable for the loss or destruction of personal belongings left unattended by the customer. At the customer’s request, the hotel will store items that were left behind for 1 month, after which they will be disposed of. There is video surveillance in the hotel’s public areas and car park. If necessary, a security company will help ensure order at the hotel. The keys issued by the hotel (physical and electronic) may not be given to third parties.
Any complaints must be filed immediately, but no later than two weeks after the discovery of the shortcoming. In the event of the non-compliance of or shortcomings in the service, please send a complaint by email, stating the name of the person submitting the complaint, the contact telephone number, the order number and a detailed description of the complaint. In order to settle the complaint, the applicant must keep the purchase documents (invoice, contract, etc.) proving the facts of the complaint. Without a supporting document, the hotel may leave the problem unsolved.